Notes
Notes for owners
Short, practical pieces you can use with or without us. Search or filter by topic, then open a note for the essentials.
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- Release
Before you press submit
A plain checklist for app store releases.
Read the essentials
Confirm the developer account is held by your organisation; check privacy declarations match what the app does; prepare support contact details; keep reviewer notes.
- Websites
Writing a contact page that tells the truth
Why forms should say 'accepted', not 'delivered'.
Read the essentials
A form can only confirm that the server accepted a message. Say that, give a reference, and offer an email address as a fallback.
- Design
Designing the empty state first
The screen most people see on day one.
Read the essentials
List what a new user sees with no data, write the one action they should take, then design the full state.
- Accessibility
A ten-minute keyboard check
Unplug the mouse and try your own site.
Read the essentials
Tab through every page: can you see focus, open menus, close dialogs with Escape and submit forms?
- IT support
Writing a fault report that gets fixed
What to note before you ask for help.
Read the essentials
What you expected, what happened, when it started, what changed recently, and whether it affects one person or everyone.
- IT support
Who holds the keys?
A one-page register of accounts and devices.
Read the essentials
For each service record: owner, recovery email, two-step method and where the details are kept. Review it whenever someone leaves.
- Release
Reading reviewer feedback calmly
Store rejections are usually specific.
Read the essentials
Quote the exact guideline, change only what is asked, reply politely with what changed.
- Design
Testing with five tasks
A lightweight usability session.
Read the essentials
Write five realistic tasks, watch someone attempt them without help, note where they hesitate rather than what they say.