IT support

Something has stopped working. Let us start there.

Practical help with the devices, accounts and systems you already have. Available Monday to Friday, 09:00–18:00 UK time (Europe/London, GMT/BST). We do not promise a fixed response time.

Before you write

Urgent and widespread

Everyone is affected

Say so in the first line, list what is down and when it started. Phoning during hours may be quicker: +44 7848 467396.

One person or device

Something is odd

Describe what you expected, what happened and any error text word for word.

Planned

A change you need

New accounts, a device setup or tidying permissions. Tell us the date you need it by.

Please never send passwords through this form. We will arrange a safer route if access is needed.

Support request

Support questions

Do I need to be an existing client?

No. Describe the problem and we will tell you whether it is something we can help with.

Is there an out-of-hours service?

No. Requests are read during the stated hours.

Is support tied to an app or website?

Not necessarily. IT-only requests are welcome without choosing a build service.